HANDS ON IT SUPPORT

Benefit from world-class IT support globally.

An extensive, complete pack of IT Services and Solutions designed to perfectly fit your company’s outsourcing needs. Our IT Help Desk is always here to guide you through.

EXPAND YOUR IT DEPARTMENT’S PROFIENCY

At your own place

1st / 2nd and 3rd Line Support

Quick, efficient, and fully reliable.

• Desktop ‘client side’ Support
• Remote or Onsite Assistance
• Efficient Diagnosis & Troubleshooting
• Aggressive SLA Options

Monitoring and Maintenance

24/7, year-round, at a top-notch rate

• We’ll take care of the boring stuff.
• Hardware Alerts monitored and resolved.
• Patch Management.
• Backups, Server, App Performance monitoring.
• Fully transparent reporting. Properly carried.

Managing Changes

Swiftly executed. No stress, no hassle.

• Access Control ‘Permissions, New Users/ Leavers’
• IT Procurement & Asset Management
• Pre-Set Policies & Procedures followed
• An ITIL Framework

Outsource your IT. In Bucharest or everywhere.

Here’s what we offer

PROACTIVE NETWORK & SERVER MAINTENANCE

Windows updates, patches, and firmware updates are applied to servers, workstations, and core infrastructure devices to ensure the network is not open to vulnerability or software bugs.

15 MINS CRITICAL SERVICE LEVEL AGREEMENT

Fed up with logging tickets and getting automated responses? With Giotech expert help is always at hand you receive instant phone support from our experienced engineers.

UNLIMITED SUPPORT & MAINTENANCE

24/7, year-round at the highest level. We make sure to always be here when you need us most. We have experts always ready to help, and a flawless support system that’s always available and prepared to solve any eventual issues.

ON-SITE IT AVAILABLE WHEN NECESSARY

If it can’t be resolved remotely, one of our IT support engineers can be there in a split.

REGULAR BUSINESS IT STRATEGY

We work together to ensure you have the best IT infrastructure and future-proof IT for business developments.

MANAGEMENT OF 3RD PARTY SERVICES

We become the extension to your in-house team & liaise with 3rd party suppliers on your behalf.

And we mean it.

INITIAL 90 DAY TRIAL NO COMMITTMENT.
Our clients choose to stay with us. That’s why we offer a 90 day trial period.

IT support

Dedicated Account Manager

Aggresive SLA

On Site IT Support

Patch management

15 EUR/Seat

Monitor and Maintenance

Dedicated Account Manager

IT Audit and Roadmap

Monitoring

Scheduled Maintenance

15 EUR/Hour

Backup

Cloud Backup

Local backup

Disaster Recovery

Aggresive SLA

5 EUR/Seat

PROJECT MANAGEMENT

Need a one-off project done in no time? We’ll do it.
Promptly and on budget.

Upstanding Project Management

Whether it’s a self-managed project or a full design and delivery project, our clients trust our Project Managers to deliver when it matters most.

Our comprehensive project road-maps ensure everyone is kept up to date on the latest developments. We conduct regular catch-ups to ensure the project stays on track and on budget.

WHAT SERVICES WE CAN DELIVER

CONNECTIVITY

Upgrading your network? Setting up a new internet connection? Need to connect offices? Our Projects Team will manage your move to your new connection to minimize disruption to your business and deliver a seamless experience all the way.

SERVERS & STORAGE

Looking for a server update? Need help setting up your first server? Our projects team is always on hand to advise which service is best for you and our trained engineers will be able to assist every step of the way.

MIGRATION TO CLOUD

Our Cloud services offer both increased security and decreased costs for businesses. Our personalized consultancy can show what cloud services are best for your organization.

DISASTER RECOVERY

How would your business continue in the event of a disaster? Our Disaster Recovery and Back-up services take the worry away. In the event of an emergency, you can stay cool. We got your back.

OFFICE RELOCATION

Changing offices can be the cause of a lot of stress. Our Project Managers take this stress away by planning & implementing the perfect office move. Move not going to plan? Don’t worry, we are experienced and will get you back on track.

CO-LOCATION

Co-locate your server in our data center. It’s ISO 27001: 2013 compliant and equipped with state of the art equipment.

Still not convinced? Do you feel like you wanna know more?

COMPLIANCE

Cyber-Security is much more than a matter of IT

Policies and Procedures

We work with you to understand what is important to your business and how your business will comply with the relevant legislation.

Penetration Testing

We attack your system from the outside to determine if there are any external vulnerabilities that will allow access to your system.

Internal Monitoring

We check through your internal systems to look for potential Data Loss / GDPR risks and measures risk of user’s systems

Auditing

We complete a full audit of your network infrastructure and provide a comprehensive report of all compliance issues.

A robust Information Security Management

System is vital for every organisation

Not only does it protect your system from the growing number of security threats but it demonstrates to your stakeholders that you are doing things right. With the number of attacks on organizations increasing and becoming more and more sophisticated, network security is everyone within the organization’s responsibility.

Yes. We are certified. ISO 27001:2013.

Want to know more about us?

Take a look at our partners and certifications.

Check our numbers

30

IT Engineers

502

Servers

479

Incidents Avoided

31K

IT Equipments

20K

Tickets Solved

999K

Cups of Tea

Contact Us

We are here to provide top-notch IT services in Bucharest and everywhere else in Romania.

    CSR

    Asociația pentru Ajutorarea Copiilor cu Autism din România Horia Motoi

    www.centrul-horiamotoi.ro

    Asociații pentru copii care se bucură de viață în culori

    www.viatainculori.org.ro

    Contact

    Calea Mosilor 100-104, etaj 2, sector 2, Bucuresti, Romania.

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